Refund Policy
All payments for subscription packages made through the SKR Career Guidance App are processed via our payment gateway partner, and SKR Career Guidance is not responsible for any discrepancies that may arise in these transactions. Refund requests will only be considered under the following conditions:
Eligibility for Refunds
Excess Payment: If the amount paid by the user exceeds the selected subscription package, users may be eligible for a refund of the excess amount. Refund requests must be submitted within 7 days of the transaction.
Cancellation Before Subscription Activation: If a user cancels their subscription prior to its activation, they may be eligible for a full refund, minus any applicable processing fees.
Technical Issues: If users face technical issues that prevent access to subscription content, they should reach out to our support team. Refunds will be evaluated on a case-by-case basis, depending on whether the issue can be resolved within a reasonable timeframe.
Important Information
- Please keep a record of your transaction ID and receipt number, as these will be necessary for any payment-related queries
- Refunds may not be available for partially used subscriptions
- Processing fees may apply to refund requests
- Refund requests must be submitted within the specified timeframe (typically 7 days)
How to Request a Refund
To request a refund, please contact our support team with the following information:
- Your account email address
- Transaction ID or Receipt Number
- Reason for the refund request
- Any supporting documentation if applicable
Contact Us for Refund Requests
For any clarification or to submit a refund request, please contact us:
Email: support@skrcareerguidance.com
Mobile: +91 99160 18222
+91 99160 18444
Our team will respond as soon as possible to assist you with your refund request.